Effective Date: May 30, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you and Loop by Ramas ("we," "us," "our," "Loop") governing your use of the Loop mobile application and related services (the "Service").
By downloading, installing, or using Loop, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.
By using Loop, you represent and warrant that:
We rely on your self-certification of age. If you do not meet these requirements, you must not use the Service.
Loop is a personal wellness application designed to help you:
Loop does not guarantee any specific wellness outcomes. Results depend on your individual circumstances and efforts.
IMPORTANT — PLEASE READ CAREFULLY:
Loop is a personal wellness tool for self-reflection and mindfulness only. Loop is NOT:
Loop does not provide medical advice, mental health treatment, diagnosis, or professional guidance of any kind.
The AI-generated content in Deep Loop is created by an automated system without human review. It is not provided by licensed professionals. It should not be relied upon for any medical, psychological, or important life decisions.
If you are experiencing a mental health emergency, suicidal thoughts, thoughts of self-harm, or any crisis situation:
Do not use Loop as a substitute for emergency mental health services.
By using Loop, you acknowledge and accept that:
Loop does not require you to create an account. Your data is stored locally on your device. This means:
Some features require a paid subscription:
Prices are displayed in the app in your local currency and may vary by region.
New users may be offered a free trial period. At the end of the free trial:
Subscriptions automatically renew unless you cancel at least 24 hours before the end of the current billing period. You will be charged the then-current subscription price.
You may manage or cancel your subscription at any time through your device settings:
Cancellation takes effect at the end of the current billing period. You retain access to premium features until that date.
All payments are processed by Apple App Store or Google Play Store. Refund requests must be directed to Apple or Google, not to us. We do not have access to your payment information and cannot process refunds. Refund policies are determined by Apple and Google respectively.
If you reinstall the app or switch devices, you can restore your previous purchases using the "Restore Purchases" option in Settings. This connects to Apple or Google to verify your subscription status.
We may change subscription prices with reasonable notice. Price changes will not affect your current subscription period. You will be notified of any price change before your next renewal.
If you are a consumer in the European Union, you generally have a 14-day right of withdrawal from distance contracts. However, by starting your free trial or activating your subscription, you expressly consent to immediate performance of the digital service and acknowledge that you lose your right of withdrawal once the service has begun, in accordance with Article 16(m) of the EU Consumer Rights Directive (2011/83/EU).
The Deep Loop feature uses artificial intelligence (OpenAI GPT-4o-mini) to generate automated responses based on your input. By using Deep Loop, you expressly acknowledge and agree that:
The AI system:
We implement safety measures including prompt filters and jailbreak detection. However, we cannot guarantee that all AI responses will be appropriate, helpful, or safe. If you encounter concerning, harmful, or inappropriate AI content, please stop using the feature and contact us at ramas.app111@gmail.com.
The availability of Deep Loop depends on third-party services (including OpenAI and Supabase) and may be interrupted, limited, or discontinued at any time without notice. We do not guarantee continuous availability of AI features.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:
Violation of these terms may result in immediate termination of your access to the Service.
All content, features, functionality, design, code, graphics, logos, trademarks, and intellectual property in Loop are owned by Loop by Ramas and are protected by copyright, trademark, and other intellectual property laws.
You may not copy, modify, distribute, sell, lease, transmit, or create derivative works based on the Service without our express written permission.
You retain ownership of the content you create within the app (your thoughts, entries, anchors, reflections). By using the Service, you grant us a limited, non-exclusive, royalty-free license to process your content solely to provide the Service functionality (e.g., generating AI responses, displaying your progress).
This license terminates when you delete your data or uninstall the app.
If you provide feedback, suggestions, or ideas about the Service, you grant us the right to use such feedback without compensation or attribution to you.
Loop includes an optional directory of independent wellness specialists (therapists, psychologists, coaches, counselors).
Specialists listed in the directory are independent professionals. They are NOT employees, contractors, agents, or representatives of Loop by Ramas.
You are solely responsible for independently verifying credentials, licenses, and qualifications before engaging any specialist.
Some specialists may appear as "Featured" or with promoted visibility. This placement is arranged directly between the specialist and Loop by Ramas, is clearly labeled in the app, is based on commercial agreements (NOT on user data, behavior, or AI recommendations), and does NOT constitute endorsement, verification, or recommendation.
We do NOT use your thoughts, emotions, session history, or app activity to personalize or recommend specialist listings.
Any interaction with a specialist—including sharing your progress report—is entirely at your own risk. Loop by Ramas is not responsible for any outcome of your engagement with any specialist listed in the directory.
You may generate and share a PDF progress report. This feature is:
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using the Service, you consent to our data practices as described in the Privacy Policy.
Loop relies on third-party services for certain functionality:
| Service | Purpose |
|---|---|
| Apple App Store / Google Play Store | App distribution and payment processing |
| RevenueCat | Subscription management |
| Supabase | Backend services and analytics |
| OpenAI | AI dialogue generation |
| Firebase Crashlytics | Crash reporting and diagnostics |
| Apple/Google Speech Recognition | Voice-to-text conversion |
| Google Fonts | Typography |
Your use of these services may be subject to their respective terms and privacy policies. We are not responsible for the availability, accuracy, content, or practices of third-party services.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
YOU USE THE SERVICE AT YOUR OWN RISK.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LOOP BY RAMAS SHALL NOT BE LIABLE FOR ANY:
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU ACTUALLY PAID TO US FOR THE SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Nothing in these Terms excludes or limits:
If you are a consumer in the European Union, these Terms do not affect your mandatory statutory rights. Where the Digital Content Directive (EU) 2019/770 applies to your use of the Service, you retain all rights relating to the conformity of digital content, including the right to have defects remedied. Nothing in these Terms limits any rights you have that cannot be waived by contract under applicable law.
You acknowledge that we have set our prices and offered the Service (including any free features) in reliance upon the limitations of liability and disclaimers of warranties set forth in these Terms, and that these provisions form an essential basis of the bargain between us. The limitations in this section reflect a reasonable and fair allocation of risk between the parties.
Some jurisdictions do not allow the exclusion or limitation of certain types of damages or liability. If you are in such a jurisdiction, the above exclusions and limitations shall apply only to the fullest extent permitted by the laws of that jurisdiction.
To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Loop by Ramas from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:
This indemnification obligation survives termination of these Terms.
You may stop using the Service at any time by:
We may terminate or suspend your access to the Service immediately, without prior notice, if:
We may also discontinue or modify the Service at any time without notice.
Upon termination:
These Terms are governed by and construed in accordance with the laws of Italy, without regard to conflict of law principles.
Before initiating any formal legal proceeding, you agree to contact us at ramas.app111@gmail.com and attempt to resolve the dispute informally for at least 30 days.
Any dispute that cannot be resolved informally shall be submitted to the exclusive jurisdiction of the courts of Italy.
If you are a consumer in the European Union:
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Loop by Ramas regarding the Service and supersede all prior agreements and understandings.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by us.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
These Terms do not create any third-party beneficiary rights, except that Apple Inc. and Google LLC are third-party beneficiaries of these Terms with respect to app distribution and may enforce these Terms against you.
We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to natural disasters, war, terrorism, riots, pandemics, government actions, internet outages, or third-party service failures.
These Terms are drafted in English. If translated into another language, the English version shall prevail in case of any conflict or inconsistency.
We may modify these Terms at any time. When we make material changes:
Your continued use of the Service after changes constitutes acceptance of the modified Terms. If you do not agree to changes, you must stop using the Service.
If you have questions about these Terms or the Service:
Loop by Ramas
Italy, EU
Email: ramas.app111@gmail.com